Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies
Категория: зарубежная компьютерная литература
ISBN: 9780471428664
Правообладатель: John Wiley & Sons Limited
Легальная стоимость: 8016.55 руб.
Ограничение по возрасту: 0+
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